Service Update — Blog — Oxford Based IT Support from OMS

Service Update

What our clients are saying

Our Client Feedback
CSAT 97.8
90 reviews in 90 days
“Simply knowing that Kevin will work it out, with enormous patience to his often computer illiterate customers”
Penelope M, Paul Levy and Penelope Marcus
March 2025
“All sorted, thanks.”
Ewan G, WWA
March 2025
“A fast resolution to my problem”
Roddy H, Frontiers International Ltd
March 2025
“The team was extremely thoughtful and kind to me when my wife, herself an old client, died a week or so ago.”
Christopher P, Christopher Pelling
February 2025
“Kyle understood our issue and has made suggestions on how we could deal with it (we aren’t that computer savvy). If having tried his sugges... ”
Phillip W, Phillip Waddell
February 2025
“Above and beyond the call of duty! Thank you so much!”
Jo O, David Messum Fine Art Limited
February 2025
“OMS are/is very patient with an older computer user - thanks !”
Sylvia S, Sylvia Saunders
February 2025
“Thank you I had quick help with my request.”
Susan E, Simon Ellis
February 2025
“I'd have clicked excellent if that button was there. lol Thanks for all your help Kyle. It's really re-assuring and good to know that... ”
l, Armatherm Thermal Bridging Solutions Ltd
February 2025
“Very good quick fix to my Macbook, thank you. Power wasn't working.”
Andy G, Andy Goodwin
January 2025
“The patience of your staff with an old lady !!”
Sylvia S, Sylvia Saunders
January 2025
“Extremely efficient, completed all tasks in good order and kept us informed at every step with a comprehensive resume on completion. I would... ”
Francis W, Francis Winand
December 2024
“Honest quick response as always.”
Steve G, Perfect Bindery Solutions LLP
December 2024
“Kevin as always was incredibly helpful and clear ---- and FAST!”
Scilla E, Scilla Elworthy
December 2024
“Speedy as usual and very helpful.”
Paul B, Ascesis Consulting Ltd
November 2024
“Alex is always a star, really nice chap and great service”
Cinch S, Cinch Self-Storage
November 2024
“As always you lovely guys are so prompt to respond, always cheerful and helpful and able to calm panic stricken technophobes like me! Than... ”
Helen R, Helen Rappaport
October 2024
“Once again, first class service and quick. To know I have such a good group of people to deal with when I have a problem, is to me worth ev... ”
Ian W, Ian Whelpton
October 2024
“Excellent. My problem quickly resolved and all my questions fully answered.”
Jack F, Jack Flavell
October 2024
“Martin fixed my MacBook Air instantly this morning, and Sam rang and installed new Threatdown software just as Martin said he would. Can't a... ”
Phil W, Janice Waller
September 2024
“Sam dealt with my problem quickly, knowledgeably and cheerfully, without making me feel stupid, for which I was very grateful. I am very g... ”
Jennifer W, Jennifer Wade
September 2024
“Prompt and effective service backed up by extensivr Knowledge and expertise”
David C, Ayebia Clarke Publishing Limited
September 2024
“Speedy response and Kevin most helpful as usual. So good to have an expert on hand.”
Paul B, Ascesis Consulting Ltd
September 2024
“On this and previous occasions OMSUK have been very efficient, helpful and explain everything at a level which I can understand. Always quic... ”
Morag B, Morag Buchanan
September 2024
“Thanks Alex Really helpful as always W”
William M, WMP Creative
September 2024
“Sam was brilliant in sorting out my problems with transferring very large amounts of data onto my dropbox. He was always patient, friendly a... ”
Michael M, Michael Macdonald
September 2024
“So quick and precisely the right solution”
Paul B, Ascesis Consulting Ltd
August 2024
“Thank you so much ............... as always. You make it all so easy. Hugely grateful. I look forward to the pic of the bike when acquire... ”
John S, Longho Merlin Limited
August 2024
“Excellent service, as usual”
Derek S, Derek Siveter
August 2024
“thanks for looking at this so quickly”
William M, WMP Creative
July 2024
“Super the best you can get. Many thanks baz”
Barry T, Barry Taylor
July 2024
“I've always enjoyed Butterflies, so when I found out that each repair came with a sack of them I was overwhelmed. Some say they can be a li... ”
Graham C, Graham Carley
July 2024
“Was very grateful to Kevin for ordering my ink. Was having a difficult time with events where I live and a great deal of admin to cope with.... ”
Susan E, Simon Ellis
July 2024
“Sam was so helpful and courteous, fixed my three problems and gave every impression of not minding my questions or the time it was taking!”
Eve H, Eve Hitchens
July 2024
“Alex, as always very knowledgeable, super helpful, got the problem fixed and always a pleasure dealing with him!!”
Cinch S, Cinch Self-Storage
July 2024
“It was very helpful to have a house visit to sort out a problem that could not be dealt with earlier via the phone.”
Hugh C, Hugh Chaplin
July 2024
“Magic! the problem is sorted. Great service as ever, thank you”
Marie B, Marie Bradley
June 2024
“kevin was patient, he called on time and spent more time than i think he had planned. he solved all of the problems!”
Peggy S, Peggy Seeger
June 2024
“Alex has been very helpful with this issue for me. Top guy!”
Cole M, Strata Creative Communications Ltd
June 2024
“Excellant, as usual. Thank you so much Kevi, for sorting everything out. Helen”
Helen H, Helen Hacking
June 2024
“Thanks very much for your help!”
Allison T, WMP Creative
June 2024
“Quick response time, always polite comms back ...”
Cole M, Strata Creative Communications Ltd
June 2024
“Superb service as ever- always prompt responses that resolve the heart- and work- stopping problems immediately.”
Penelope M, Paul Levy and Penelope Marcus
May 2024
“Thanks for you great help, Kevin, as always, Brian”
Brian H, Brian Hardy
May 2024
“Great service as ever.”
Johnathan H, WWA
May 2024
“It's all so "can do" and all problems are eradicated very quickly and simply. The only difficulty for "us earthlings" is to remember HOW th... ”
John S, Longho Merlin Limited
May 2024
“Great service as always”
Johnathan H, WWA
May 2024
“Sorted quickly and effeciently.”
Johnathan H, WWA
May 2024
“a very sympathetic and skilled person who had patients to handle the complexities of dealing with a Luddite old fart and work a miracle”
Tony T, Diana Naumann
April 2024
“Always prompt to answer and brilliant service!”
Kevin G, Progressive Acceleration Ltd
April 2024
“Quick, friendly, helpful”
Vivienne L, Vivienne Lambert
April 2024
“Very swift and efficient as usual”
Nigel F, Nigel French
April 2024
“yee haw”
Penny A, Summertown Cycles Ltd
April 2024
“quick”
Antony H, Antony Hoare
April 2024
“A big thank you to Sam......appreciate your help!”
Christina P, Yiangou Architects Ltd
April 2024
“Excellent service, thank you”
Catharine M, Catharine Meek
March 2024
“Fast efficient response”
Wendy K, WWA
March 2024
“Very helpful and fast response”
Wendy K, WWA
March 2024
“I swear, if it were not for OMS I would probably still be writing with a quill pen and sending things by pigeon post. Thank you so much.”
Alice G, Alice Goodman
March 2024
“Good service and friendly advice, as always.”
Bob S, Melissa Swan
March 2024
“Excellent fast response to a self inflicted problem, many thanks. Michael Pelham”
Michael P, Michael Pelham
March 2024
“very smooth efficient operation”
David E, David Edwards
March 2024
“The problem was very quickly sorted!”
Mike S, Cancer Care & Haematology Fund
March 2024
“OMSUK were really helpful in helping me resolve some computer security concerns I had, much appreciated and informative, thanks!”
John B, John Birchenough
March 2024
“Sam was brilliant. He didn’t rush me and this was important as I remembered two important things that I hadn’t put in the ticket. He was... ”
Eve H, Eve Hitchens
March 2024
“So quick to respond to a Spam question. Saved worry!”
Paul B, Ascesis Consulting Ltd
March 2024
“Very grateful for Kevin’s help getting inks for my printer as it seemed complicated . And for the clear information so I can order them mys... ”
Susan E, Simon Ellis
March 2024
“Thank you - brilliant service”
Catharine M, Catharine Meek
March 2024
“very quick response”
Wendy K, WWA
March 2024
“Many thanks for your prompt response!”
Isobel M, Isobel McConnan
March 2024
“test comment”
Sam M, Sam Murray
February 2024
“great service great communication”
Andy S, Framework Roofing & Scaffolding
February 2024
“Wonderful personalised service! Thank you!”
Vivienne L, Vivienne Lambert
February 2024
“Great help thank you so much”
Clemmie H, CJ Hoskins
February 2024
“Very fast and helpful response. Very patient with my very limited IT skills. Thank you!”
Grizelda G, Grizelda Graham
February 2024
“It's nice to know that OMSUk is always there — checking any ”nasties" when they come in, and helping me when things go pear- shaped!”
Helen H, Helen Hacking
February 2024
“excellent service as always. Very much appreciated.”
Peter W, Peter Wild
February 2024
“A remarkable performance of the expertise of Kevin and Nikki and for Nikki to come to Letcombe Regis at short notice”
Dennis M, Dennis McFarlane
February 2024
“So happy with the service - my pc wouldn't connect to wifi and they quickly resolved it. Massively helpful.”
Maddy B, Maddy Burgess
January 2024
“Thanks very much Matt for your help - greatly appreciated for the swift response.”
Allison T, WMP Creative
January 2024
“Logged a call, went to lunch, came back and it was all sorted.”
Jason T, Strata Creative Communications Ltd
January 2024
“As usual, OMSUK were heroic and splendidly obliging. John Carey”
John C, John Carey
January 2024
“I frequently call on the help of OMSUK's wonderful staff. They are unfailingly helpful and courteous and always pursue a problem until they ... ”
Michael M, Michael Macdonald
January 2024
“Thanks Kevin, that was very helpful. Nice to be sorted out. WH”
William H, William Horwood
January 2024
“Your persistence to get to the bottom of the problem”
Chris S, Chris Sugden
January 2024
“OMS always provides quality and exceptional customer service.”
Simba M, Yiangou Architects Ltd
January 2024
“Sam sorted out my problem immediately. Thank you.”
Michael M, Michael Macdonald
December 2023
“Thank you for your kind help snd clear explanation.”
Catharine M, Catharine Meek
December 2023
“Thanks for the super quick fix”
William M, WMP Creative
December 2023
“Sam was very good, issues over two days but we got there in the end thanks to his patience.”
Kate B, Frontiers International Ltd
December 2023
“Thanks for fixing those issues efficiently guys”
William M, WMP Creative
December 2023
“Always a great service and very responsive. Alex and his team are really knowledgeable and helpful with anything we need support with.”
Kevin G, Progressive Acceleration Ltd
December 2023
“Prompt and reassuring reply”
Juliet H, Juliet Heslewood
December 2023
“EXCellent SErvice!”
Michael P, Michael Pelham
November 2023
“Martin gave me a great deal of his time while dealing with the switch from my old to a new laptop. He explained things carefully as I expla... ”
Juliet H, Juliet Heslewood
November 2023
“Super service from OXMAC as usual”
Douglas P, Douglas Peacock
November 2023
“Just to say thank you, as ever, to Kevin and Omsuk.”
Sarianne D, Sarianne Durie
November 2023
“Great service as always from Kevin at OMS”
Yvonne T, Garnett Wire Limited
November 2023
“Thanks for you help with Lightroom Antony, great fix”
William M, WMP Creative
November 2023
“Alex and the team provide the best IT support and are really knowledgeable and flexible.”
Kevin G, Progressive Acceleration Ltd
November 2023
“Friendly and knowledgable staff”
Derek S, Derek Siveter
November 2023
“Alex explained what he was doing and why to ensure that I understood this issue for the future.”
Charlotte B, Ledbury Town Council
November 2023
“Thank you again to Anthony who always manages to sort us out.”
Sarah S, Adrian James Architects Ltd
November 2023
“A Very efficient, friendly experience”
Simon T, Puffin Communications
November 2023
“New battery”
David B, David Buchanan
November 2023
“As usual Alec knew the answer and quickly offered options. Most helpful”
Paul B, Ascesis Consulting Ltd
November 2023
“Kevin was very helpful as always.”
Becky F, Design Difference Limited
November 2023
“Thank you for responding so quickly. We really appreciated it.”
Sarah S, Adrian James Architects Ltd
November 2023
“The problem was quickly sorted out and I was grateful that the person rang at the time I particular requested.”
Susan E, Simon Ellis
October 2023
“Sam Murray was very helpful throughout”
Michael P, Michael Pirie
October 2023
“Sam’s helpfulness and efficiency in dealing with my software issue. Many thanks.”
Phillip W, Phillip Waddell
October 2023
“Fast response”
Wendy K, WWA
October 2023
“My request was answered at once and help given for the complicated re-ordering of ink for my new printer. I was grateful.”
Susan E, Simon Ellis
October 2023
“So quick to respond! Thank you”
Amanda J, Stargate Ventures LLP
September 2023
“Thanks matt! Very efficient as always”
William M, WMP Creative
September 2023
“Sam helped solve all the problems I was having over how to use my new printer.EVerything was quickly explained and sorted out. Many thanks, ... ”
Susan E, Simon Ellis
September 2023
“Thank you for your help and support with advice for my iPad renewal…Kevin as always patient and helpful.”
Angela M, Angela Man Associates Ltd
September 2023
“Friendly, quick and efficent”
Felicity M, Yiangou Architects Ltd
August 2023
“I had to chase to get help but Sam was very efficient and clearly knowledgeable so very grateful to have Word back. It nearly drove me mad y... ”
Judith N, The Rural Planning Practice LLP
August 2023
“Excellent as always”
Andrew G, Advent Research Materials Ltd
August 2023
“Thanks very much”
Allison T, WMP Creative
August 2023
“Sam was very helpful and sympathetic to my ignorance of the iPhone and my clumsy figures on a minute screen keyboard.”
Hugh O, Hugh Osborn
August 2023
“Antony not telling me that I’m a silly mare really. 😉😂”
Jo O, David Messum Fine Art Limited
August 2023
“Thanks Sam... and glad you called me today!”
Lesley R, Lesley Robin
August 2023
“amazing response time thanks Alex!”
Amanda J, Stargate Ventures LLP
August 2023
“As always OMS and Alex has sorted out our problem quickly and professionally. Thanks”
Taryn B, A'Bear and Ball Architects LLP
August 2023
“Omsuk came back to me almost immediately after I'd emailed for help. They found my missing folder in a very obscure place, and order was re... ”
Carola B, Carola Beecham
August 2023
“Excellent as always”
Sara G, Advent Research Materials Ltd
August 2023
“Speedy response to question. Email was spam :-)”
Paul B, Ascesis Consulting Ltd
July 2023
“Fast and efficient as always. Thank you.”
Suzanne D, Suvarna Designs
July 2023
“Always the go to place for anything Apple Mac, great guys, willing to help customers While going the extra mile. Thank you.”
Martyn N, Stanton Approved Vehicles
July 2023
“Great service from Alex Dixon who fixed an issue that had been building for a while I think. I'll be testing it for the rest of the week bu... ”
Julia G, Perfect Bindery Solutions LLP
July 2023
“Kevin was really patient and helpful. He talked me through everything in a very sympathetic and professional way as I am pretty inept techno... ”
Charlie H, Charlie Holmes
July 2023
“excellent service as ever. kOrky Paul”
Korky P, Korky Paul
July 2023
“Martin arrived spot on time and it didn’t take him long to sort out the problem with my wi- fi, he tidied up all wiring and cables and made ... ”
Patrick K, Patrick Knowles
July 2023
“Have never had anything less than spectacular, generous service from OMS. They fix what needs fixing, and anything else at the same time tha... ”
Penelope M, Paul Levy and Penelope Marcus
July 2023
“I was contacted very quickly after my initial enquiry and all the problems I had were sorted out very efficiently. Many thanks to the OMSUK ... ”
Patricia B, Patricia Brown
June 2023
“Not sure how he did it - but all's well now - thank you!”
Sarianne D, Sarianne Durie
June 2023
“Sam and Kevin were very helpful and I have now deleted the Google Photos app from my home screen. Thank you both!”
Rosalind N, Rosalind Nicholas
June 2023
“Thanks Matt for the prompt assistance! Greatly appreciated. Alli”
Allison T, WMP Creative
June 2023
“impeccable service as always - thank you all!”
Christina P, Yiangou Architects Ltd
June 2023
“Matt's prompt responses and can-do attitude save the day once again!”
Dan J, Juice Moving Images Ltd
June 2023
“Kevin rang me back immediately and dealt with the problem - no doubt in the grand scheme of things a trivial one but for me very important... ”
Eve H, Eve Hitchens
June 2023
“Super service as always from OMSUK. Special thanks to Martin, Michael and Sam”
Douglas P, Douglas Peacock
June 2023
“Excellent service from the team just when I need it”
Helen H, Helen Hacking
June 2023
“Always helpful - even when I should have known anyway - thank you!”
Sarianne D, Sarianne Durie
June 2023
“Alex is always very helpful and quick to reply, as well as patient with my 50 questions. Thanks Alex for the great service and response t... ”
Kim V, WWA
June 2023
“Many thanks for very speedy resolution of what was to me a baffling computer malfunction.”
Gillian C, John Carey
June 2023
“Quickly resolved”
Stanislav B, WWA
June 2023
“Thanks so much for fixing the excel permissions issue, storage and Lightroom Alex, really helpful William”
William M, WMP Creative
June 2023
“Sam Murray dealt with the fault very rapidly when he got onto the job and reassured me that the problem was one that sometimes randomly occu... ”
Gillian C, John Carey
June 2023
“Thanks Matt and Alex - always extremely helpful”
William M, WMP Creative
May 2023
“Sam was incredibly helpful.”
Kevin K, John Higgs Farms
May 2023
“Thanks for your prompt attention to the repeat of this security glitch. JS”
John S, Longho Merlin Limited
May 2023
“Great as always”
Gerwyn J, The GHJ Building Company Ltd
May 2023
“As usual... Kevin at OMS is a superstar!”
Suzanne D, Suvarna Designs
May 2023
“You are so kind and helpful and respond very quickly. I can rely on OMS fir all my IT needs.”
Catharine M, Catharine Meek
May 2023
“Speedy service that resolved the issue...as usual... nice one!”
J, The Oxford Electrical Company Ltd
May 2023
“I really didn't think that my new printer would be able to be connected to my-fairly old!- computer, but Sam did it all in very quick time.A... ”
Sonia B, Sonia Baker
May 2023
“Sam was BRILLIANT and sorted out my printer issue very fast... BIG THANKS!”
Lesley R, Lesley Robin
May 2023
“Excellent as ever”
Sara G, Advent Research Materials Ltd
May 2023
“Quick, efficient service as usual. John Carey”
John C, John Carey
May 2023
“Thank you. That was really fast 😊”
Grizelda G, Grizelda Graham
May 2023
“Fast and efficient resolution of my serious technical issue.”
John K, John Kinory
April 2023
“Several complicated questions answered regarding security and emails. As I am not confident to manage a computer with ease OMS were a gre... ”
Keith W, Keith Webb
April 2023
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